FAQ

How do I place an order?
Is my payment information secure?
Absolutely! We prioritize the security of your payment information through two key measures:
  • Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting the global security standard for handling cardholder data.
  • We use end-to-end encryption technology, which fully safeguards your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.
Order Shipping and Delivery Times
The entire process consists of two stages:
  • Order Processing: Once your order is confirmed (typically within 12 hours of successful payment), we will process and ship it within 2 business days.
  • Delivery Time:
    • Domestic Orders: Standard delivery time is 3–8 business days.
    • International Orders: Delivery may take 5–22 business days, depending on your location and local customs clearance procedures.
Order Tracking
Yes, you can track your order in real-time:
  • Once your order ships, we will send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account.
  • Use the tracking number on the official website of the shipping carrier (such as UPS, DHL) to check the live status of your shipment, including the estimated delivery date.
Shipping Fees
We offer free standard shipping on all orders, with no minimum purchase requirement.
Product Assembly
No assembly required!
All products are fully pre-assembled before shipment. Simply unbox the product, and it will be ready to use in under a minute—no tools or extra steps needed.
Return Policy
We offer a 30-Day Return Guarantee on all products:
  • If you are not satisfied with your purchase, you may initiate a return request within 30 days of receiving the product.
  • We cover all return shipping costs.
Contact Customer Service
You can reach our customer service team via email:
  • Email Address: louisenicole97355@outlook.com
  • Quick Help Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., order inquiry, return request) in your email.
  • Response Time: Our team will reply to you within 48 business hours (Monday–Friday, excluding public holidays).